Terms & Conditions

Welcome to the www.framelessdirect.com.au website. These are the terms and conditions (Terms) which govern your use of the www.framelessdirect.com.au website.

You will be deemed to have agreed to be bound by these Terms when you use, access or browse the Site, register your details with us, purchase products, subscribe to our newsletter or send us an email.

For the purposes of these Terms: "Content" includes all or part of any text, graphics, layout, logos, images and product details available on the Site from time to time; “including” and its derivations mean “including, without limitation”; "material" includes all or part of any text, graphics, layout, logos or product details. 

Changes to these Terms 
We may change these Terms from time to time. Please check these Terms regularly as any changes are effective immediately upon posting to the Site. Your continued use of the Site after posting will be deemed acceptance of the changes 

About us and our business
The Site is operated by Frameless Direct Pty Ltd ("Frameless Direct", "we" or "our"). We are a company registered in VIC, Australia with ABN 301 897 99025. Our registered office address is 21 Longford Road, Epping 3076.

Australian Sales Only 
We only sell and ship products within Australia. We will not make deliveries outside of Australia. 

Purchasing from FramelessDirect.com.au 
You may purchase goods from us by either completing an order online and making a payment, by filling out and returning a fax order form, or by calling us on (03) 9303 9008 to place an order over the phone.

When ordering via our website, you will be asked to register as a member of FramelessDirect.com.au before you make a purchase. We will store your name, address details, phone number and email address only.

When you place your order online, we will issue you with a confirmation email and an order number. By placing an Order via any method, you accept these terms and conditions.

Payment Methods and Processing 
We accept payment by Visa and MasterCard.

Orders placed on a weekend or a public holiday will not be processed until the next business day. Business days are Monday through Friday, excluding VIC Public holidays.

We process credit card payments after you complete your order online.

All online credit card payments are made through the securepay service (www.securepay.com.au). We do not store your payment card details on our system. 

Prices and GST 
All prices are in Australian dollars (AU$) and do not include GST (currently 10%). All prices are correct at time of publication, however we reserve the right to alter prices for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

Product prices exclude shipping costs. Refer to the Delivery and Returns section for current shipping prices. 

Supply of Your Products 
Subject to these Terms and Conditions, we will supply to you the products indicated on your order confirmation. If we cannot supply a product ordered by you for any reason, we will inform you by email or phone. You may specify an alternative product, exclude the product from the order or cancel the order. If the content of your order changes we will refund part or all of your payment as required or accept a further payment from you if the order total increases.

When your order has been dispatched, we will email you to confirm shipment. 

Delivery Policy
Delivery to Melbourne Metropolitan areas (30km from CBD) is based on the type and size of order.

For small parcel delivery $35
For orders including glass panels $60 (1 driver only, need help to unload)

ALL ORDERS require a signature on delivery unless, in your judgment, it is safe to leave goods, in which case we will follow your delivery instructions. We recommend using a business address, or other delivery address which is attended during business hours.

We use Mainfreight and  Couriers Please to dispatch most orders. By AAE, if a signature cannot be obtained your order will be taken to the local post office for collection but please help us keep our prices low by minimizing these collections. By Couriers Please if premises are unattended a card will be left with instructions on how to arrange re-delivery.

If you ask us to leave goods without obtaining a signature on delivery this is done entirely at your own risk. Title to all products and risk of loss passes to you on delivery and we are not responsible for any loss once delivered to your instructions. 

If you are not completely satisfied with any product for any reason, you may return it to us within 30 days of your order date subject to the following conditions:

  • Returned goods must be unused and in original packaging
  • You are responsible for the goods until they are in our possession. We strongly recommend that you return items using registered post or another "signed-for" method of delivery to ensure they reach us safely
  • Our shipping costs are not refundable unless you are returning goods due to a mistake by us
  • You are responsible for the return shipping costs unless you are returning goods due to a mistake by us
  • Products from our Warehouse Clearance section are not returnable/refundable
  • You must contact us before returning any goods. We will provide a Return Number and details on how to return your goods
  • 20 % Surcharge will be charged for glass to be exchanged
  • 10% Restocking fee for goods picked before any cancellation.

Our Liability 
We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question. 

We use the SecurePay (www.securepay.com.au) payment processing service for credit card payments. This service authorises your payment and debits your card in real-time in a SSL secure environment. We do not save your payment details or your payment card number.

The movement of data between your computer and our website is secured by industry-standard security technology (SSL - secure sockets layer) provided by GeoTrust. For more information visit www.geotrust.com/au 

Use of Materials Limitations 
All materials contained in this website are the copyrighted property of Frameless Direct.

Unless otherwise specified, these materials are for your personal and non-commercial use, and you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from our website without written permission from FramelessDirect.com.au. 

Suitability of Information 
We make no representations about the suitability of the information we provide in our website for any purpose. All information is provided "as is" without warranty of any kind. We hereby disclaim all warranties and conditions with regard to this information, including all warranties and conditions of merchantability, whether express, implied or statutory, fitness for a particular purpose, title and non-infringement. In no event shall Frameless Direct be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other action, arising out of or in connection with the use or performance of information provided in our website.

You assume all risks concerning the suitability and accuracy of the information within our website. The information provided in our website could include technical inaccuracies or typographical errors. Frameless Direct may make improvements and/or changes in the information and product(s) described herein at any time without notice.

The Site contains hypertext links to third party websites. We are not responsible for, nor do we endorse in any way such third party websites or their content. If you decide to access any of the third party websites linked to the Site, you do so entirely at your own risk. 

Suitability and Fitness of Products 
Frameless Direct makes no representations about the suitability or fitness of any of the products we sell or any purpose or application.

There is a 3mm Tolerance for all glass sizes.

In no event shall Frameless Direct be liable for any damages whatsoever resulting from the incorrect or inappropriate use of products supplied, whether in an action of contract, negligence or other action, arising out of or in connection with the use or performance of products sold in our website.

If you are in any doubt as to the proper usage of a product purchased from Frameless Direct, you should consult an appropriate professional for advice.